Repairs and Calibration
We offer a full re-calibration and repair service for our products. Our service includes a full safety check, calibration check, and adjustment of calibration if required. In addition. If we find a fault during re-calibration, we will always contact you with a quote before carrying out any repairs.
Our re-calibration charges are:
|High Current Units.
Secondary Current Injection Test Sets – SCITS
Relay Test Systems
Primary Current Injection Test Sets – PCITS
|High Voltage Units.
High Voltage AC Test Systems
High Voltage AC Test Trolley Systems
High Voltage DC Test Systems
|All oil test sets & AVR1 units
All Portatest oil test sets
All DP Discharge Probes
Please note that we will charge for return carriage on re-calibration and repairs unless you advise otherwise.
In the unlikely event that your product develops a fault, we will be happy to repair it free of charge within the first year after purchase (provided that the fault is not due to misuse). After this period, we make a charge of £100 to determine the extent of any work necessary. All repair work will be quoted for in advance and work will only be carried out with your approval. If the unit is also to be re-calibrated, this charge will be waived and the usual calibration charges will apply.
If you need a unit repaired, please send it to:
15 – 16 Woodbridge Meadows
Please ensure that the unit is well packed, preferably in its original packing case. A cardboard box or bubble wrap is not sufficient – some badly packed units have been damaged in transit in the past. Units returned in inappropriate packaging will be returned in a new packing case (for which we will make a small charge).
Please enclose the following information:
Contact telephone number
Contact fax number
Description of problem
On receipt of a repair unit, we will prepare a repair test report and contact you with a quote for the repair work.
* Please Note. KV50-100 / KV50-200 / KV100-100 and Derivatives.
Any units sent to us for calibration or repair must have a certificate to show that they are free of PCB content or have a level below 2ppm BEFORE they are sent to our factory.
Should you need any assistance in getting a certificate for your unit please do not hesitate to ask.
The charges for T&R Test Equipment to test for PCB will apply.